Returns & Exchanges
Garçon Model® will accept returns and exchanges within 30 days of shipping. Based on current laws and health concerns, we cannot accept returns of used or worn items unless deemed defective.
Once your order has been approved for return (by emailing customer service), send the package back with the mention "Returned Goods" by regular mail:
Garçon Model Ltd.
422 Richards St, Suite 170
Vancouver, BC, V6B 2Z4
* Packages returned by UPS/DHL/Fedex and other courriers will NOT be accepted due to brokerage fees.
- Garçon Model will NOT cover the shipping cost of your return or exchange.
- Product and packaging must arrive back in the same condition in which they were sent: new, unworn and not washed, and in the original packaging with their tags.
- A refund will be issued once we receive the returned items. Lost in transit items will not be compensated for.
- All exchanges are subject to availability.
- Refunds will be issued in the original form of payment.
- Refunds are applicable to the goods only and do not include any customs and shipping charges.
- If your item(s) was purchased from one of our reseller stores, it will need to be exchanged or returned to that specific location.
For any questions regarding returns & exchanges, please email us at firstname.lastname@example.org