Shipping & Delivery
Free Standard Shipping
Garçon Model® is happy to provide free standard shipping worldwide with the purchase of orders over $50. Orders below $50 will be charge a $8.00 (£8.00 for UK or $10 for Oceania) flat fee for standard shipping. Please note that all items are shipped from Canada.
All complete in stock orders are processed Monday-Friday 8 am to 3 pm PST (excluding major holidays) and are shipped within 1-3 business days from when the order was placed, pending payment authorization and verification. It usually takes around 5 to 10 business days to ship to most countries, but sometimes the Customs agency within the destination country may choose to delay individual shipments as a random security/inspection measure. These delays can be between 4-6 weeks except for Belgium, Germany, Brazil, Italy and the Netherlands which can be up to 8 weeks on very rare occasions.
Offer is valid for standard shipping only and does not include any custom duties, fees or taxes that may be assessed for international orders. Standard shipping does not include Tracked deliveries, local courier or express post deliveries.
Please note that free shipping is only available for the following countries:
3-Day Express Shipping
All complete in stock orders are processed Monday-Friday 8 am to 3 pm PST (excluding major holidays). Expedited orders placed before 12 p.m. Pacific Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.
All orders are shipped via DHL or Loomis and are fully traceable via their respective website. Expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses, as well as for farther away destinations (Asia, Oceania).
Taxes & Duties
All countries have their own rules on import taxes and duties. Garçon Model® is not responsible or liable for any taxes or duties that your local customs/imports department may impose. Please check with your country's customs/imports department for the rules/rates that may apply so that you are fully informed before placing your order with Garçon Model® Apparel. Please note that all items are shipped from Canada.
Returns & Exchanges
Garçon Model® will accept returns and exchanges on most items within 30 days of shipping. Refunds are applicable to the goods only. Taxes paid are refunded but shipping is not. Items must arrive back to Garçon Model® in the same condition in which they were sent: new, unworn and not washed, and in the original packaging.
In order for it to be accepted write "Returned Goods" on outside of package and send package by regular mail (NOT courrier), to :
Garçon Model (Returned Goods)422 Richards St, Suite 170Vancouver, BC, V6B 2Z4,
Please Note :
- Returned items lost in transit will not be compensated for.
- Your shipment must be sent prepaid. We do not accept C.O.D. deliveries.
- All exchanges are subject to availability.
- Refunds will be issued in the original form of payment unless a merchandise credit is requested.
- Due to health concerns, items that have been opened and/or tried on are not eligible for exchange or refund.
- If your item(s) was purchased from one of our reseller stores, it will need to be exchanged or returned to that specific location.
- Unclaimed packages due to Customs fees and taxes may be sent back to us. If your order is sent back and received, we will issue you a credit minus the cost of shipping for sending and receiving.
- Refunds do not include any shipping and handling charges.
- A refund will be issued once we receive the returned items.
- Last minute cancellations (when items have been packaged by warehouse but not shipped yet) will be charged a 20% restocking fee.
For any questions about our Return & Exchange policy, please contact us at firstname.lastname@example.org